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Customise Clock emails

Adapt employee and reviewer notifications by language without removing required variables.

1 min readUpdated Aug 23, 2026

Adapt employee and reviewer messages by language while retaining required variables and actions.

Before you start

  • Confirm the primary language in Settings.
  • List only languages the organisation can maintain.
Clock email-template list with primary language and customisation status.
Email templates inherit the protected Suite base and allow controlled language-specific content.

Keep the protected structure

Clock notifications use the common Suite email base. Customise the sender and content while retaining variables needed to identify the person, dates, state and action.

Work from the primary language

Review the main version first and add only the languages your team needs. Empty customised fields inherit the platform content for that language.

Preview before relying on it

Check times, timezone, request state and links in the complete message before using a customised translation operationally.

Step by step

  1. Open Settings and then Emails.
  2. Choose the employee or reviewer notification.
  3. Review sender and primary-language content first.
  4. Add or edit only required language versions.
  5. Preview person, dates, state, timezone and action links.

Final check

  • Required variables remain present.
  • The message matches the real workflow state.
  • Every maintained language was reviewed.
Tip: Reset an outdated translation when inheriting the protected platform version is safer.